Self service website

Customers of Thirteen can carry out a range of tasks 24 hours a day, 7 days a week using the Thirteen self service website.

Customers need to use their tenancy number and email address to log onto the site at:

Customers can use self service to:

  • request a repair and view your home’s repair history 
  • link to pay your rent online
  • report anti-social behaviour complaints 
  • view your rent account and payment history 
  • view and update your personal and contact details
  • view details about your tenancy, add household members and tell us if you want to leave your home
  • send compliments, comments and complaints 
  • contact us for anything to do with your home or tenancy.

For help to use the self service site, visit the About Us page – you’ll find a user guide to give you more details about the site. You can also view the video below for details about the website:


You can see a map of locations where you can get online at libraries and digital hubs.

You can also find the best places to use wi-fi on the BT wi-fi hotspot map.

More information

You can get more details in our self-service site leaflet.pdf

For more information about self service, please contact us.