-
Find a home
- Homes for rent
- Buy a home
-
Homes in development
- Darlington homes in development
- Durham homes in development
- Hartlepool homes in development
- Middlesbrough homes in development
- Northumberland homes in development
- North Yorkshire homes in development
- Redcar and Cleveland homes in development
- Stockton homes in development
- Sunderland homes in development
- Tyneside homes in development
- Developments recently completed
-
Customers
- My Thirteen site
- Paying rent and charges
- Report it
- Find out
- Advice and support
- Talk to Us
- Get involved
- Leaseholders and shared ownership
-
Services for all
- Housing for vulnerable and older people
- Care and support
- Homelessness support
- Employment support
- Thirteen training
- Domestic abuse support
- News
- About us
- Jobs
- Contact us
My Thirteen site
Customers of Thirteen can carry out a range of tasks 24 hours a day, 7 days a week using the My Thirteen self-service website.
We’re replacing the old self-service website with the new My Thirteen site.
If you’re registered on the self-service site, our team will contact you about activating your My Thirteen account. Alternatively, log-onto the site as normal and you'll find instructions about how to register for My Thirteen.
For customers who aren't registered on the self-service site, look out for details about how to register with My Thirteen or contact us.
Customers registered on My Thirteen can log-on at:
For any Thirteen service, please see the customer section of the website or contact us.
My Thirteen offers you
Registered customers can use My Thirteen to:
- link to pay your rent online
- view your rent account and payment history
- view and update your personal and contact details
- view details about your tenancy, add household members and tell us if you want to leave your home
- send compliments, comments and complaints
- contact us for anything to do with your home or tenancy.
You can watch a short film to find out more about My Thirteen:
Lettings policy
Read our Lettings policy here
More information
For more information about self-service, please contact us.