My Thirteen site

Customers of Thirteen can carry out a range of tasks 24 hours a day, 7 days a week using the My Thirteen self-service website.

We’re replacing the old self-service website with the new My Thirteen site.

If you’re registered on the self-service site, our team will contact you about activating your My Thirteen account. Alternatively, log-onto the site as normal and you'll find instructions about how to register for My Thirteen.

For customers who aren't registered on the self-service site, look out for details about how to register with My Thirteen or contact us.

Customers registered on My Thirteen can log-on at:

For any Thirteen service, please see the customer section of the website or contact us.

My Thirteen offers you

Registered customers can use My Thirteen to:

  • link to pay your rent online
  • view your rent account and payment history 
  • view and update your personal and contact details
  • view details about your tenancy, add household members and tell us if you want to leave your home
  • send compliments, comments and complaints 
  • contact us for anything to do with your home or tenancy.

You can watch a short film to find out more about My Thirteen:

Lettings policy

Read our Lettings policy here

More information

For more information about self-service, please contact us.