Self service website

Customers of Thirteen can carry out a range of tasks 24 hours a day, 7 days a week using the Thirteen self service website.

We’ve stopped taking new registrations for our self-service website as we’re replacing it with the new My Thirteen site. If you’re registered on the self-service site, you can continue using it until your My Thirteen account is activated - our team will contact you about this.

If you’re not registered on the current self-service site, look out for details about how to register with My Thirteen. In the meantime, for any Thirteen service see the customer section of the website or contact us.

Registered customers can log onto the current self-service site using their tenancy number and email address at:

Customers can use self service to:

  • request a repair and view your home’s repair history 
  • link to pay your rent online
  • report anti-social behaviour complaints 
  • view your rent account and payment history 
  • view and update your personal and contact details
  • view details about your tenancy, add household members and tell us if you want to leave your home
  • send compliments, comments and complaints 
  • contact us for anything to do with your home or tenancy.

For help to use the self service site, visit the About Us page – you’ll find a user guide to give you more details about the site. You can also view the video below for details about the website:

You can see a map of locations where you can get online at libraries and digital hubs.

You can also find the best places to use wi-fi on the BT wi-fi hotspot map.

More information

You can get more details in our self-service site leaflet.pdf

For more information about self service, please contact us.