Find a home
- Homes for rent
- Buy a home
- Shops to let
Homes in development
- Darlington homes in development
- Durham homes in development
- Hartlepool homes in development
- Middlesbrough homes in development
- Newcastle homes in development
- Northumberland homes in development
- North Yorkshire homes in development
- Redcar and Cleveland homes in development
- Stockton homes in development
- Sunderland homes in development
- Developments recently completed
- Open house event
- Self service website
- Paying rent
- Report it
- Find out
- Advice and support
- Get involved
Services for all
- Supported living
Care and support
- Support for young people
- Support for families
- Support for ex-offenders
- Domestic abuse support
- Support for tenants
- Employment support
- Homelessness support
- Thirteen training
- Letting agent
- Strategy, vision and values
- How we are performing
- Our policies
- Social investment and sustainability
- Board directors
- Leadership team
- Contact us
Using a system called Mutual Exchange you can apply to swap your home with another tenant if your current property doesn’t meet your needs.
You may want to consider swapping if you need to:
- downsize or move to a smaller home
- move to a larger home
- move to a different area for work or family reasons
- live closer to facilities you need.
You can swap your home with a tenant who rents from the same landlord, or with a tenant from another housing association or local council nationally.
Applying for a home swap
A swap and move means swapping tenancy agreements as well as properties. This means your rights as a tenant might change.
There are also certain conditions that tenants who want to swap their homes need to meet. We carry out a full check on tenants who want to swap their homes, including:
- checking your current rent account
- checking your eligibility for the property you’re interested in
- checking the condition of your current home.
To start the process, the first thing you need to do is apply on the Choice-Based lettings website - you can get more details on the Mutual Exchange page.
This page will give you more information about the whole home switch process.
Once we approve your application, you’ll need to create an advert for your home. This allows other tenants to see your home and gives you the chance to see the properties available for a home swap.
It’s important that you do not move home until we have given you written permission to swap your home.
Frequently asked questions
- Am I eligible for a mutual exchange?
You must have been a tenant for at least one year and you should not be in breach of your tenancy agreement. This can include anything from rent arrears and anti-social behaviour, to damage to your property.
To confirm whether you qualify for a mutual exchange, please contact us.
- Why has my advert not been authorised?
Before you can advertise your property we need to check your advert. We will help all we can but only customers who meet the eligibility criteria will have their advert authorised.
You might not qualify if:
- you have a starter tenancy
- you have an active Notice Seeking Possession or other court order against you
- you’re in rent arrears. We can consent to the exchange on the condition that any rent you owe is cleared before the exchange takes place.
- you have breached your tenancy, ie damaged your property, have been involved in anti-social behaviour or made unofficial alterations to your home.
- I have not had any bids on my advert.
You might be able to include additional information or add further photographs of your home to increase interest in your advert. To discuss how your advert could be improved, please contact us.
As well as tenants being able to bid on your property, you can also find a match by searching and bidding on other mutual exchange adverts.
- I’m concerned about viewings on my home.
If you’re concerned about safety during viewings, we’ll try to help. We might be able to accompany you on viewings, but for more details please contact us.
- I’ve agreed to exchange with another customer but the exchange has been rejected by the landlord.
Once you’ve agreed a home swap with another tenant, both landlords must approve the exchange before it goes ahead. Both landlords will assess the swap and if it has been refused, you’ll receive written confirmation with the reason.
- I need more information.
For more information about swapping your home, please contact us.