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Using a system called ‘mutual exchange’ you can apply to swap your home with another tenant if your current property doesn’t meet your needs.
You might want to swap if you need to:
- downsize or move to a smaller home
- move to a larger home
- move to a different area for work or family reasons
- live closer to facilities you need.
You can swap your home with a tenant who rents from the same landlord, or with a tenant from another housing association or council in the Tees Valley area.
Applying for a home swap
A mutual exchange means swapping tenancy agreements as well as properties. This means your rights as a tenant might change.
There are also certain conditions that tenants who want to swap their homes need to meet. We carry out a full check on tenants who want to swap their homes, including:
- checking your current rent account
- checking your eligibility for the property you’re interested in
- checking the condition of your current home.
To start the process, the first thing you need to do is apply on the Compass choice-based lettings website.
You can also find more information about the whole home switch process on the Compass site.
Once we approve your application, you’ll need to create an advert for your home which will appear on the Compass website for a year. This allows other tenants to see your home and gives you the chance to see the properties available for a home swap.
It’s important that you do not move home until we have given you written permission to swap your home.
Frequently asked questions
- Am I eligible for a mutual exchange?
You must have been a tenant for at least one year and you should not be in breach of your tenancy agreement. This can include anything from rent arrears and anti-social behaviour, to damage to your property.
To confirm whether you qualify for a mutual exchange, please contact us.
- Why has my advert not been authorised?
Before you can advertise your property we need to check your advert. We will help all we can but only customers who meet the eligibility criteria will have their advert authorised. You can find out about eligibility criteria in the mutual exchange policy.
You might not qualify if:
- you have a starter tenancy
- you have an active Notice Seeking Possession or other court order against you
- you’re in rent arrears. We can consent to the exchange on the condition that any rent you owe is cleared before the exchange takes place.
- you have breached your tenancy, ie damaged your property, have been involved in anti-social behaviour or made unofficial alterations to your home.
- My advert on the mutual exchange system is due to end/has ended. What next?
All adverts put onto the mutual exchange system end after one year. When your advert approaches the end date you’ll be given the option to extend your advert when you log into Compass. If your advert has expired and you want to re-advertise, please contact us.
- I have not had any bids on my advert.
You might be able to include additional information or add further photographs of your home to increase interest in your advert. To discuss how your advert could be improved, please contact us.
As well as tenants being able to bid on your property, you can also find a match by searching and bidding on other mutual exchange adverts.
- I’m concerned about viewings on my home.
If you’re concerned about safety during viewings, we’ll try to help. We might be able to accompany you on viewings, but for more details please contact us.
- I’ve agreed to exchange with another customer but the exchange has been rejected by the landlord.
Once you’ve agreed a home swap with another tenant, both landlords must approve the exchange before it goes ahead. Both landlords will assess the swap and if it has been refused, you’ll receive written confirmation with the reason.
- I need more information.
For more information about swapping your home, please contact us.