We’re open about how we’re doing—and how we’re improving.
This page gives you a clear view of our performance, showing how we’re delivering services for customers and meeting the goals set out in our strategic and annual plans.
We track our progress using performance indicators, which we review and publish every year. These help us stay focused on what matters most to our customers.
You’ll find key documents below that show how we’re performing and planning for the future.
Financial statement and annual report
See how we’re managing our finances and delivering on our commitments.
Read the latest financial statement and annual report
Value for Money
We’re committed to getting the best value from every pound we spend. That means managing costs, improving quality and making sure our resources go further.
Our Value for Money Strategy balances the social and business sides of our work—so we can keep improving services, build more homes and support our communities.
Read our latest Value for Money Strategy
Social investment and sustainability
At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well.
We’re committed to making a positive impact – not just through housing, but through our wider social purpose. That means creating social and environmental sustainability that supports our customers, communities and colleagues.
We’re focused on:
- increasing transparency
- developing best practice
- reducing our environmental impact
- making a difference locally and beyond
We track our progress through our annual Environmental, Social and Governance (ESG) Reports. These reports show how we’re delivering on our commitments and help us stay accountable.
Thirteen was one of the first housing associations to adopt the Sustainability Reporting Standard – a framework that ensures consistent, comparable and transparent ESG reporting across the sector.
We also align our work with the UN Sustainable Development Goals, which helped shape the standard and guide our long-term impact.
ESG report
Our Environmental, Social and Governance (ESG) report brings together key metrics and a summary of our impact.
Development expenditure
We publish all development spend over £500 for each of our landlords.
You can view our previous spend by year: