Every year we tell people about the projects we've worked on and how we've performed in a range of areas.
The annual report for customers provides a summary of our performance for customers.
Our customer annual report is published by 30 September each year.
Read our customer annual reports
For more details or to request an older report please contact the Customer Involvement Team.
Service standards
We have developed a range of service standards that can give customers more information about the way we provide services in a number of areas.
We are committed to delivering great service. As part of this commitment, we have developed service standards that cover a range of service areas.
The standards have been developed alongside our customers and you can find our performance against the service standards below.