We want you to feel proud of your neighbourhood, and that includes the shared outdoor spaces around your home.
What we're responsible for
We’re responsible for maintaining many of the public and communal areas on our estates.
We follow a regular programme of work throughout the year, with more frequent visits during the growing season from March to October.
- Cutting grass in shared areas and land we own outside your home’s boundary
- Managing hedges, trees and shrubs
- Weed control
- Litter picking and tackling fly-tipping
- Maintaining concrete and tarmac surfaces we own
Tree care and maintenance
Trees are vital to our environment – they help remove greenhouse gases and support wildlife. We carry out planned maintenance to keep trees in our communal green spaces safe and healthy.
We’ll take action if a tree is:
- Unstable or dangerous
- Blocking roads, footpaths, signs or streetlights
- Diseased or dead
- At risk of damaging property
We won’t prune trees just because they:
- Block light or satellite signals
- Drop leaves or overhang neighbouring properties (unless causing a nuisance or damage)
- Are home to nesting birds – we legally protect them
Some reports need urgent attention, such as:
- Trees that have snapped or fallen
- Damaged roots
- Obstructing access
- Fallen onto buildings or vehicles
Other issues are prioritised based on risk, including:
- Dead or dying trees
- Loose bark or fungi growth
- Smaller branches falling
Nature isn’t always neat
We leave some areas of grass to grow longer in summer to encourage wildflowers and create natural walkways. This helps:
- Create habitats for bees and pollinators
- Reduce carbon emissions by using machinery less often
- Absorb more carbon naturally
Your garden
If you have your own garden, it’s your responsibility to maintain it. But if you’re struggling, speak to your housing services coordinator – we may be able to help.
How to report an issue
If you notice a problem with communal grounds, fly-tipping or a tree that may be a safety risk, please let us know.
Contact us or speak to your housing services co-ordinator.