We want to make sure our services meet your expectations and the best way to do that is by listening to you.
Getting involved with Thirteen means you can have your say on the things that matter most to you, your home and your community.
What’s been happening?
You can read about recent customer involvement activities in our annual reports and hear directly from customers about the work they’ve been doing.
We also have a Customer Involvement Framework that explains how we involve customers in decision-making and service improvement.
[Read the framework]
[View our code of conduct]
Why get involved?
You don’t need to make a big commitment. You can choose how and when to get involved, based on your interests and availability.
By getting involved, you can:
- Share your feedback and help us improve your experience
- Stay up to date with what’s happening at Thirteen
- Meet other customers and connect with our team
- Build new skills and gain experience
- Get support with training and transport if needed
Ways to get involved
There are lots of ways to take part – just let us know what interests you:
Share your views online through
- Your Voice
- by email
Help shape services for customers.
Check how we’re performing against national housing standards.
Look at service performance and customer complaints.
Review new and updated policies to make sure they’re customer-friendly.
Help review applications for funding local projects.
Find out about our community fund.
Attend open days and hear from other involved customers.
Your Voice - have your say online
Your Voice is our online platform where you can share feedback, take part in surveys and polls, and join discussions about the things that matter most to you.
Your feedback helps us make decisions about your home and community, improve the way we deliver services and understand your needs and expectations.
Join customer involvement
There are lots of ways to get involved including looking at how we can improve our services, taking part in surveys and helping us with reviews. You can also join one of our involvement groups.
We run five involvement groups as part of our customer involvement framework:
- Repairs and Investment
- Consumer Standards
- Community Fund
- Young Persons
- Performance and Complaints Monitoring
Each group is led by a customer or community member and works together to:
- Share feedback on service changes
- Help decide how lour community fund is spent
- Identify improvements
Groups meet regularly for around two hours, at our offices and on Microsoft Teams. You’ll also have the chance to join formal sessions with Thirteen colleagues to review policies, explore new contracts and shape future services.
What else is on offer?
- Meet our CEO at annual events
- Attend conferences and training with organisations like TPAS and the National Housing Federation
- Get support with training and travel
- No experience needed – just a passion for your community
We know joining a new group can feel daunting, but our members are friendly, welcoming and passionate about making a difference – just like you.
Want to get involved?
Get in touch for more information or to sign up to our customer involvement group.