It’s important that you pay your rent in full and on time. If you pay monthly, this should be in advance. If you fall behind, your home could be at risk - so please talk to us early if you’re struggling.
Ways to pay your rent
We offer a range of ways to pay your rent - so you can choose what works best for you.
Use MyThirteen to:
- Check your rent balance
- Make payments
- Upload documents
- Request support
Set up a Direct Debit and your rent will be paid automatically from your bank account.
You can choose how often you pay:
- Weekly
- Four-weekly
- Monthly
- Quarterly
- Annually
To set up a Direct Debit, call us on 0300 111 1000 or use this link to set up your own direct debit.
You will need your unique payment reference number and your bank details to do so (Insert link which is to be provided to us by Paypoint)
We can also help you set up a recurring weekly payment.
You can download our payment app to your smart phone or tablet. Just search for Thirteen Payments in the app store.
The app is another great way to pay - it means you can make a payment, anytime, anywhere.
You can pay online using a debit or credit card via PayPoint.
You can pay by phone using a debit or credit card:
- Call us on 0300 111 1000 (Mon–Fri: 8am–7pm, Sat: 9am–3pm)
- Or use PayPoint’s 24-hour line: 0330 390 2274
Use open banking to make secure, real-time payments.
- Select ‘Pay by bank transfer’ on our app or PayPoint payment website
- Enter the amount
- Choose your bank
- Confirm and authenticate the payment
- You’ll be redirected back to our site with confirmation
You’ll need to be registered with your PAN on our app or website
Use your PayPoint payment card to pay in person at any PayPoint location.
Just take your card and pay over the counter.
You can also use the PayPoint app to pay at a PayPoint location. Simply scan the barcode in the app.
You can set up a standing order with your bank.
This means your rent is paid automatically at the agreed amount.
You’ll need to:
- Complete a standing order form
- Include your tenancy reference number
- Send it to your bank or set it up through online banking
Help to pay your rent
If you’re struggling to pay your rent it’s important that you get help quickly.
If you’re struggling to pay your rent, please talk to us as soon as possible.
We can help you manage your money and avoid falling into arrears.
- Our housing services team can:
- Give advice about benefits
- Help with budgeting and debt
- Support you with Universal Credit or Housing Benefit
Find out more about managing your money and benefits
If you don’t pay the rent
If you don’t pay your rent we’ll contact you to talk about the issue and try to agree a solution with you.
After this there is a range of things we can do which includes taking action to enforce payment or bringing your tenancy to an end by eviction.
We need to go to court for you to be evicted. If this happens and you then make an agreement to clear your rent arrears, you would need to pay court charges of at least £325 on top of your arrears.
To avoid this it’s a good idea to speak to us as soon as possible so we can help with your issues.
Universal Credit
If you receive Universal Credit (full service), you must report your April rent change to the Department of Work and Pensions via your online journal.
If you don't, you might receive the wrong amount of Universal Credit. This could mean that you're not paid enough or you could be paid too much which will then need to be repaid.
You should only report changes when they happen and not in advance.
If you need help to report changes you can:
Get in touch
If you need help and support to make your rent payments, please contact us.
Request a rent statement
We can send you a rent statement so you can find out how much rent you owe and how much you’ve paid.