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Accessibility Statement for Thirteen Housing

Thirteen Housing is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This accessibility statement applies to www.thirteengroup.co.uk

This website is run by Thirteen Housing Group. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts using browser or device settings
  • zoom in up to 400% without the text spilling off the screen
  • navigate most of the website using a keyboard or speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)


We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability. 

Visit AbilityNet.

In addition to these built-in accessibility features, the website includes the Recite Me assistive technology toolbar, which provides optional tools such as text-to-speech and visual customisation to further support individual user needs.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.2 AA standard, due to the non-compliances below.

Non-accessible content

The content listed below is non-accessible for the following reason(s):

Non-compliance with the accessibility regulations 

Preparation of this accessibility statement

This statement was prepared on 15 January 2026.

Feedback and contact information

We’re always looking to improve the accessibility of this website. If you find any problems that are not listed on this page report them to us via our contact page or:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’).

If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).