When you moved into your home, you signed a tenancy agreement. This sets out:
- the type of tenancy you have
- your rights and responsibilities
- our responsibilities as your landlord
Visit our welcome to Thirteen page to find out more about your home and tenancy.
Tenancy types
We offer different types of tenancy depending on:
- whether you’re a new or existing customer
- the type of home you’re moving into
- your personal circumstances
If you’re unsure what type of tenancy you have, speak to your Housing Services Coordinator or contact Customer Services.
Changes in your circumstances
If your situation changes, we’re here to help. We offer a range of housing options and support.
You can also check your tenancy details anytime by logging into My Thirteen.
Working from home
If you’re working remotely for an employer – using a laptop or phone – you don’t need permission from us.
But if you’re planning to run a business from home, you’ll need written permission from your Housing Services Coordinator.
Find your Housing Services Coordinator
Data protection
We take your privacy seriously. There are clear rules about how we manage and protect your personal information.
Thinking of moving?
If you’re thinking about leaving your home, we’re here to support you through the process.
We can help you:
- stay in your current home
- transfer to another Thirteen property
- swap homes with another tenant
If you’re moving to another Thirteen home, your notice period may be different to the standard four weeks – we’ll talk this through with you.
Once you’ve given notice, we’ll:
- call you to discuss next steps
- arrange a home inspection
- check your rent account
- look at any repairs or issues
- answer your questions
Before you move, please make sure your home is:
- clean and clear of rubbish and belongings
- safe and tidy, including the garden
- in good decorative condition
- with all fixtures and fittings intact
If there are any issues, we’ll let you know what needs fixing before you leave. If they’re not resolved, we may charge for repairs – we’ll always discuss this with you first.
We may advertise your home during your notice period and ask if you’re happy for us to arrange viewings. We’ll always book appointments with you in advance.
Towards the end of your notice period, we’ll arrange a final visit to:
- collect your keys
- carry out final checks
- confirm everything is ready for your move
If you’re moving to another Thirteen home, you’ll only receive the keys once:
- your rent account is clear
- any property issues are resolved
We understand that plans can change. If you decide to stay or need more time to move, just let us know.
To help make moving day easier:
- tell your utility providers and give final meter readings
- update your Housing Benefit or Universal Credit claim
- remove all belongings and rubbish
- tidy your garden and clear sheds or greenhouses
- hand over all keys and fobs
You’ll usually need to give four weeks’ notice. Your notice period starts from the next closest Monday.
Get in touch
For more information on your tenancy, tell us about a change in circumstance or tell us you're moving, contact us.