At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well.
We believe that when we look at life differently, we create real opportunities. That means putting our customers first, making sure our homes are high quality, and having brilliant people who live our values every day.
Our vision
To be the most trusted housing association with happy customers.
Our mission
Fantastic homes and services by brilliant people.
Our foundations
- Happy customers
- Fantastic homes
- Brilliant people
Our values
We’re:
- Accountable – we take ownership and deliver on our promises
- Proactive – we act early and make things happen
- Courageous – we’re bold and not afraid to do things differently
- Considerate – we care about people and treat everyone with respect
Our Business Strategy
Our Business Strategy 2024–2035 is built on our three foundations: Happy customers, Fantastic homes, and Brilliant people.
We’ve listened to feedback from customers, colleagues and partners to make this strategy shorter, simpler and easier to understand.
To do the best for our customers, we need to understand what matters to them. That’s why we’ve used insight and feedback to shape our plans, including:
- demographic data
- customer complaints
- feedback from our involved customer group
- conversations at our Touchpoint stores
- views on specific parts of the strategy
- input from partners and colleagues
- customer satisfaction surveys
We’ll keep listening and learning to guide our direction. Thank you to everyone who’s helped shape our strategy.
Coming soon
- People Strategy
- Regeneration Strategy
- Take Control Environmental Sustainability Strategy