The table shows how we performed between April 2025 - March 2026.
The table shows how we performed throughout the year:
| Tenant Perception Measures (TSMs) | Rental properties | Low cost home ownership properties |
|---|---|---|
| Proportion of respondents who report that they are satisfied with the overall service from their landlord | 79.3% | 58.2% |
| Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the overall repairs service | 82.5% | Not applicable to low cost home ownership properties |
| Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the time taken to complete their most recent repair | 79.8% | Not applicable to low cost home ownership properties |
| Proportion of respondents who report that they are satisfied that their home is well maintained | 81.6% | Not applicable to low cost home ownership properties |
| Proportion of respondents who report that they are satisfied that their home is safe | 86% | 80.1% |
| Proportion of respondents who report that they are satisfied that their landlord listens to tenant views and acts upon them | 74.2% | 46.9% |
| Proportion of respondents who report that they are satisfied that their landlord keeps them informed about things that matter to them | 79% | 59.7% |
| Proportion of respondents who report that they agree their landlord treats them fairly and with respect | 84.5% | 63.8% |
| Proportion of respondents who report making a complaint in the last 12 months who are satisfied with their landlord’s approach to complaints handling | 43.3% | 28.7% |
| Proportion of respondents with communal areas who report that they are satisfied that their landlord keeps communal areas clean and well maintained | 79.4% | 57.7% |
| Proportion of respondents who report that they are satisfied that their landlord makes a positive contribution to the neighbourhood | 75.8% | 51.4% |
| Proportion of respondents who report that they are satisfied with their landlord’s approach to handling anti-social behaviour | 71.2% | 44.2% |