We want you to feel proud of your neighbourhood, and that includes the shared outdoor spaces around your home.
What we're responsible for
We’re responsible for maintaining many of the public and communal areas on our estates.
We follow a regular programme of work throughout the year, with more frequent visits during the growing season from March to October.
- Cutting grass in shared areas and land we own outside your home’s boundary
- Managing hedges, trees and shrubs
- Weed control
- Litter picking and tackling fly-tipping
- Maintaining concrete and tarmac surfaces we own
Tree care and maintenance
Trees are vital to our environment – they help remove greenhouse gases and support wildlife. We carry out planned maintenance to keep trees in our communal green spaces safe and healthy.
We’ll take action if a tree is:
- Unstable or dangerous
- Blocking roads, footpaths, signs or streetlights
- Diseased or dead
- At risk of damaging property
We won’t prune trees just because they:
- Block light or satellite signals
- Drop leaves or overhang neighbouring properties (unless causing a nuisance or damage)
- Are home to nesting birds – we legally protect them
Some reports need urgent attention, such as:
- Trees that have snapped or fallen
- Damaged roots
- Obstructing access
- Fallen onto buildings or vehicles
Other issues are prioritised based on risk, including:
- Dead or dying trees
- Loose bark or fungi growth
- Smaller branches falling
Grass cutting in your area
We cut the grass to keep outdoor areas clean, tidy and safe for everyone. When this work is taking place, please follow the guidance below to help protect yourself, our colleagues and others nearby.
Grass‑cutting equipment can be noisy and may create dust. Small stones or grass cuttings can also be thrown out while machines are in use. Our teams need space to work safely, and they may not always see people approaching.
Keeping a safe distance helps prevent accidents.
If you notice anything unsafe, or have questions about grass cutting in your area, please contact us.
- Please stay at least 15 metres away from grass‑cutting machines.
- If work is happening near a path, slow down and wait until the colleague signals that it’s safe to pass.
- Don’t approach a worker while machinery is running.
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Our teams may stop machinery or direct you to a safe route. Please follow their instructions - they’re there to keep everyone safe.
- Hold children’s hands near work areas.
- Keep dogs on a short lead until you’re well clear of the machinery.
- Don’t allow children or pets onto grass that’s being cut.
- Operating machinery safely requires full concentration. Please don’t approach machines suddenly or stand behind them, as the operator may not see you.
- If there’s an alternative safe path, please use it.
- Stay on pathways and away from grass‑cutting areas while work is underway.
Nature isn’t always neat
We leave some areas of grass to grow longer in summer to encourage wildflowers and create natural walkways. This helps:
- Create habitats for bees and pollinators
- Reduce carbon emissions by using machinery less often
- Absorb more carbon naturally
Your garden
If you have your own garden, it’s your responsibility to maintain it. But if you’re struggling, speak to your housing services coordinator – we may be able to help.
How to report an issue
If you notice a problem with communal grounds, fly-tipping or a tree that may be a safety risk, please let us know.
Contact us or speak to your housing services co-ordinator.