- Find a home
-
Customers
- My Thirteen site
- Paying rent and charges
- Report it
- Find out
- Advice and support
- Get involved
- Leaseholders and shared ownership
- COVID19 Coronavirus update
-
Services for all
- Housing for vulnerable and older people
- Care and support
- Homelessness support
- Employment support
- Domestic abuse support
- Mental health support
- Support for ex-offenders
- News
-
About us
- Strategy, vision and values
- Governance
- Investor relations
- How we are performing
- Our policies
- Procurement
- Wayleaves, Easements, Permits to Work and Adaptations
- Environmental sustainability
- HiLab housing innovation lab
- Social investment and sustainability
- Board directors
- Leadership team
- One billion pound investment
- Jobs
- Contact us
Involvement activity reports
On this page you will find customer reports for activities completed by Thirteen's involved customers.
You can find details of the latest in-depth review projects that have been completed:
- Compensation and claims policy.pdf
- Complaints, compliments and feedback policy.pdf
- Unacceptable behaviour policy.pdf
- Neighbourhood and Community Consumer Standard.pdf
- New Neighbourhood Operating Model.pdf
- High rise living/concierge.pdf
- First point of contact resolution/failure demand.pdf
- Rent first
- Home Standard report and checklist.pdf
- Tenant Involvement and Empowerment Standard report and checklist.pdf
- Neighbourhood and Community Standard report and checklist.pdf
- Tenancy Standard report and checklist.pdf
- Thirteen’s strategic priorities.pdf
- Tees Valley Caretaker Service.pdf
- Thirteen’s Touchpoints.pdf
- Complaint policy report.pdf
- ASB and hate crime policy report.pdf
- Asbestos management policy report.pdf
- Fire safety policy report.pdf
- Property compliance policy report.pdf
- Investment and maintenance policy report.pdf
- Operation clean sweep report.pdf
- Sheltered schemes and Extra Care report.pdf
- Investment report.pdf
