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Involvement activity reports
On this page you will find customer reports for activities completed by Thirteen's involved customers.
You can find details of the latest in-depth review projects that have been completed:
- Compensation and claims policy.pdf
- Complaints, compliments and feedback policy.pdf
- Unacceptable behaviour policy.pdf
- Neighbourhood and Community Consumer Standard.pdf
- New Neighbourhood Operating Model.pdf
- High rise living/concierge.pdf
- First point of contact resolution/failure demand.pdf
- Rent first
- Home Standard report and checklist.pdf
- Tenant Involvement and Empowerment Standard report and checklist.pdf
- Neighbourhood and Community Standard report and checklist.pdf
- Tenancy Standard report and checklist.pdf
- Thirteen’s strategic priorities.pdf
- Tees Valley Caretaker Service.pdf
- Thirteen’s Touchpoints.pdf
- Complaint policy report.pdf
- ASB and hate crime policy report.pdf
- Asbestos management policy report.pdf
- Fire safety policy report.pdf
- Property compliance policy report.pdf
- Investment and maintenance policy report.pdf
- Operation clean sweep report.pdf
- Sheltered schemes and Extra Care report.pdf
- Investment report.pdf
