Touchpoint stores

We have a number of Touchpoint stores around the area that you can visit to get information about our services and carry out tasks such as paying your rent or reporting a repair on your home.

Our local offices mean that you don't have to travel far to speak to an advisor about anything to do with your home or tenancy. Alternatively you can:

Visit our offices in:


  • Hudson Quay, Windward Way, Middlesbrough, TS2 1QG (currently closed)



  • Titan House, 141-147a York Road, Hartlepool, TS26 9HL. Open 9am - 5pm Monday to Friday (currently closed)


  • 302 Marfleet Lane, Hull, HU9 5AQ. Open 9.30am to 2.30pm on Monday, Tuesday, Thursday, Friday and Saturday.
  • Our store is open for drop-in visits, but we recommend that you contact us before your visit to book an appointment wherever possible. You can make an appointment to see us face-to-face in store or for a virtual appointment online. To book an appointment, please email or call us on 0300 111 1000. 

You can also speak to one of our touchpoint team .