Neighbourhood offices

We have a number of offices around the area that you can visit to get information about our services and carry out tasks such as paying your rent or reporting a repair on your home.

COVID-19 closures

Please note: We’ve closed most of our offices and customer service points during the COVID-19 Coronavirus outbreak. This is to ensure we protect customers and colleagues as much as possible - but we're still delivering services for you.

We know Covid-19 is making this a difficult time for everyone but we’re still here to help and support you, with plenty of other ways to get in touch.

Our local offices mean that you don't have to travel far to speak to an advisor about anything to do with your home or tenancy. Alternatively you can:

Visit our offices in:


  • Hudson Quay, Windward Way, Middlesbrough, TS2 1QG (currently closed)



  • Titan House, 141-147a York Road, Hartlepool, TS26 9HL. Open 9am - 5pm Monday to Friday (currently closed)


  • While we finish work on our new touchpoint store, you can book an appointment to meet with us at Probe Ltd, 369-371 Marfleet Lane, Hull, HU9 5UH on Mondays, Wednesdays and Thursdays from 10am to 2pm. To book an appointment, call us on 0300 111 1000 or book an appointment online.

You can also speak to one of our touchpoint team .