Resettle North East

We know that having stable accommodation goes a long way to helping people break the cycle of re-offending.

The Resettle North East service, delivered by Thirteen, provides personalised accommodation related support for sentenced and unsentenced male clients in both custodial and community settings across the North East. 

We know that having stable accommodation goes a long way to helping people break the cycle of re-offending. Via this Ministry of Justice funded service, we provide support to help individuals relinquish, source, secure and sustain accommodation. We also give people the skills and support they need to find and maintain a home, avoiding the instability that can lead to re-offending.

In custody support can be provided upon entry, mid-sentence or prior to release.   We deliver our service on-site at the following prisons:

  • HMP Holme House
  • HMP Kirklevington
  • HMP Deerbolt
  • HMP Durham
  • HMP Northumberland.

We also deliver virtual support in custody to those situated in prisons outside the North East, but will be returning to the area after release.

In the community, our specialist workers source and secure accommodation to meet the individual needs of clients, including move-on from approved premises, bail accommodation, support settings or unsuitable accommodation.

All clients accessing the service in custody and in the community are provided with a personalised support plan and can receive help with:

  • Homeless and rough sleeping advocacy and advice
  • Sourcing accommodation
  • Terminating a tenancy
  • Avoiding eviction / arrears
  • Sustaining accommodation
  • Financial issues relating to accommodation
  • Addressing any barriers which are linked to accommodation
  • Skills development around tenancy management, money management, leading a healthy lifestyle and other subjects too.

Making a referral

Referrals into the service can only be sent via the approved MOJ systems. These are submitted via practitioners from probation, prisoner offender managers and resettlement staff in prisons.

Organisations working with eligible clients should ensure they have a dedicated probation practitioner or prisoner offender manager and request a referral via this route.

Any requests for additional information about Resettle North East should be sent to or call 01642 549 452.

Please  note that referrals cannot be sent via this route.