Scrutiny Panel

Thirteen’s Scrutiny Panel is a team of customers who work on a range of projects with the main aim of improving services across Thirteen.

The Scrutiny Panel spends time examining different areas of the business, then makes recommendations to the Thirteen Board to improve services.

The team of customers works on three projects a year which can last up to four months each, and take up to two or three days a month of each panel member’s time.

Projects involve gathering information about services, looking at performance information and researching best practice from other organisations. The panel then uses all the details to produce a final report to the board to recommend how to improve the service.

In other words, the Scrutiny Panel acts as a critical friend, giving customers the chance to scrutinise Thirteen’s services to help us improve.

Explaining the Scrutiny Panel

You can see a video of a member of the scrutiny panel as she explains the kind of work the panel gets involved in:

Scrutiny Panel project

Rent First

A recent project carried out by the scrutiny panel was Rent First.

When people face economic hardship, it may be difficult to pay the rent which means they can fall into rent arrears.

Thirteen needs to make sure that paying the rent is the most important consideration when receiving services from their landlord.

The Rent First approach is to help customers stay in their homes, support the financial viability of the landlord, and ensure that services for customers can be maintained despite the economic challenges.

The Scrutiny Panel was commissioned to provide a customer viewpoint about what a Thirteen Rent First approach could feature. You can get more details about Rent First on a special website.

Scrutiny Panel project

Thirteen’s strategic plan

Thirteen’s strategic plan is an important document that sets out how we are looking to develop our services over the next few years. The plan gives us an outline for how we will work to provide people with homes, support and opportunities to grow.

We consulted with tenants and customers on the draft strategic plan to get their opinions on the plan.

We produced a report to give you information about the findings of the strategic plan consultation.pdf

Scrutiny Panel project

Home gardening service

Thirteen provides a service to manage and maintain our customer and tenant gardens should they be unable to keep their gardens tidy themselves.

The scrutiny group investigated the current service offered by Thirteen and suggested a range of recommendations for its development.

You can see the resulting home gardening service report from the scrutiny panel.pdf

Scrutiny Panel project

Repairs priorities and demand

The scrutiny panel investigated the priorities and demand for repairs across Thirteen.

The review was to ensure that we keep the service relevant and meet customer expectations. The panel considered a wide range of issues and produced a report as a result of their investigations.

We have produced:

Getting involved

To get involved with the Scrutiny Panel: