Universal Credit

Universal Credit (UC) is a single monthly payment for people in or out of work.

Universal Credit replaces some of the benefits and tax credits that you might be getting now, including:

  • Housing Benefit
  • Child Tax Credit
  • Income Support
  • Working Tax Credit
  • Income-based Jobseeker’s Allowance
  • Income-related Employment and Support Allowance.

Claiming Universal Credit may seem daunting but our team is here to support you. Have a look at Kathy's story in this short animation.

Claiming Universal Credit

Top tips

Before you make a claim for Universal Credit, you should make sure that it's the right benefit for you by contacting our UC support team.

If you've already made a claim but not received your first payment, please contact the team who can support you.

  • You will need to make and manage your claim for Universal Credit online. This includes checking your payments and reporting changes
  • You will need to set up an account to receive your money – this can be a bank, building society or credit union account
  • You will receive payments every calendar month so you'll need to budget and manage your money for the whole month
  • Your Universal Credit payment will include any help you get towards your rent and charges, so you'll need to pay your rent directly to us. Setting up a Direct Debit on the same day as your Universal Credit payment is the easiest way to pay. This means that you don’t need to remember to pay and what’s left is for the rest of your household bills and other things. For details, visit our paying rent webpage.

If you think you might be eligible or have any questions about Universal Credit, please contact us.

You can also get more information on our money advice webpages.

Help and advice

Thirteen’s team of money advisors can support you with information about Universal Credit. Find out more on our money advice pages and watch a film about how we helped one customer in Hartlepool.

The national Money Advice Service also has a really useful online tool that can give you practical advice based on your own personal circumstances. Simply follow the steps on the Money Advice Service website.

Useful websites

You can also find out more information at:

Email and internet access

You'll need internet access and an email address to apply for UC, and you can easily create an email address by visiting one of:

If you don’t have access to a computer or smartphone at home, you can find your nearest library or kiosk where you can use a computer to get online.