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Universal Credit replaces some of the benefits and tax credits that you might be getting now, including:
- Housing Benefit
- Child Tax Credit
- Income Support
- Working Tax Credit
- Income-based Jobseeker’s Allowance
- Income-related Employment and Support Allowance.
If you think that you're eligible or if you make a claim for Universal Credit, please contact the Money Advice team immediately.
Help and advice
Thirteen’s team of money advisors can support you with information about Universal Credit. Find out more on our money advice pages and watch a film about how we helped one customer in Hartlepool.
The national Money Advice Service also has a really useful online tool that can give you practical advice based on your own personal circumstances.
Simply follow the steps on the Money Advice Service website.
You can also find out more information at:
- the government's Universal Credit website
- a useful publication called Universal Credit and you
- Universal Credit.pdf
- video about applying for Universal Credit.
Email and internet access
You'll need internet access and an email address to apply for UC, and you can easily create an email address by visiting one of:
If you don’t have access to a computer or smartphone at home, you can find your nearest library or kiosk where you can use a computer to get online.