The table shows how we performed between April 2024 - March 2025.
The table shows how we performed throughout the year:
| Tenant Perception Measures (TSMs) | Rental properties | Low cost home ownership properties |
|---|---|---|
| Proportion of respondents who report that they are satisfied with the overall service from their landlord | 77.0% | 57.2% |
| Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the overall repairs service | 79.2% | Not applicable to low cost home ownership properties |
| Proportion of respondents who have received a repair in the last 12 months who report that they are satisfied with the time taken to complete their most recent repair | 74.2% | Not applicable to low cost home ownership properties |
| Proportion of respondents who report that they are satisfied that their home is well maintained | 78.9% | Not applicable to low cost home ownership properties |
| Proportion of respondents who report that they are satisfied that their home is safe | 82.6% | 84.1% |
| Proportion of respondents who report that they are satisfied that their landlord listens to tenant views and acts upon them | 69.9% | 54.2% |
| Proportion of respondents who report that they are satisfied that their landlord keeps them informed about things that matter to them | 75.0% | 61.3% |
| Proportion of respondents who report that they agree their landlord treats them fairly and with respect | 80.8% | 66.9% |
| Proportion of respondents who report making a complaint in the last 12 months who are satisfied with their landlord’s approach to complaints handling | 39.2% | 30.6% |
| Proportion of respondents with communal areas who report that they are satisfied that their landlord keeps communal areas clean and well maintained | 75.0% | 61.3% |
| Proportion of respondents who report that they are satisfied that their landlord makes a positive contribution to the neighbourhood | 70.8% | 55.0% |
| Proportion of respondents who report that they are satisfied with their landlord’s approach to handling anti-social behaviour | 65.7% | 46.7% |