After spending five years waiting for the right home, Sam was beginning to lose hope.
As a single dad of two young boys, he wanted a place where his family could feel settled and close to the school his sons attended. Having previously lived in areas that didn't feel right for his family, finding somewhere they could truly call home had become increasingly important.
Over the last six months, our Stockton Touchpoint team supported Sam throughout his housing journey, offering advice, guidance and encouragement when he needed it most. After years of waiting, having the right support and someone to guide him through the process helped turn what had felt like an impossible wait into a reality.
In August, Sam finally received the news he'd been hoping for and moved into a home close to his sons' school. What had been five years of waiting was turned around in just six months with the support of the team. The move has made day-to-day life easier for his family and given them the fresh start they had been looking for.
"I don't think I would have got this house without the support I received. I finally feel settled and see this as my forever home."
Stories like Sam's highlight the difference our Touchpoint Stores make every day, helping customers access support, overcome challenges and take positive steps towards their future.
We're proud to be part of journeys like these and wish Sam and his family all the best in their new home.