Thirteen’s adaptations team continue to help customers live in their homes for longer

More than 2,000 home adaptions made over the last year have continued to help Thirteen customers live in their homes for longer.

Adaptations Team

17 May 2019

Thirteen’s adaptions team within the investment and maintenance team has made 343 major alterations such as alterations to kitchens or bathrooms, created ramps and paving along with installing 1,930 minor fixtures and fittings to make the home more suitable for the customer, such as an extra handrail on the stairs or grab rails in the bathroom.

The team of around 20 staff members, is made up of joiners, tilers, plasterers, bricklayers and general building operatives. They work closely with other teams across the organisation, and following an assessment, the referrals are made from Thirteen’s independent living team.

Site agent Julie McParland, who manages the team said: “I’m always proud of the difference we make to our customers.

“We have a really good team who have qualities to help the customers feel at ease. That’s so important when we’re working in their homes at what can be a difficult time for them, often following life-changing illnesses or injuries which means that they need help to be able to stay in their home.

“We visit the customer before we start the work and talk through what plans need to be put into place so that we can work in their home. Every customer is different, so this careful planning with them and their family is so important.

“We work with all of our colleagues in the investment and maintenance team. Sometimes they see that customer is struggling and recognise that a little extra help is all they need to live independently and safely in their home.

“Wherever it’s possible we will help and it’s incredibly rewarding to see the results.”