Update for Universal Credit claimants

Customers who claim Universal Credit on the full digital service are being advised to update their account with their new rent charges from next week.

31 Mar 2017

If you claim Universal Credit, you need to log-into your account and update details about your rent increase or decrease. You’ll be able to find the information about your new rent level on the letter we sent you recently.

Please note, as your landlord we can’t report this change on your behalf.

If you need help or more details about this, please contact your job coach at the local Job Centre or our Customer Accounts or Money Advice teams at: