- Find a home
-
Customers
- Welcome to Thirteen
- Frequently Asked Questions
- My Thirteen site
- Paying rent and charges
- Report it
- Find out
- Advice and support
- Get involved
- Leaseholders and shared ownership
-
Services for all
- Housing for vulnerable and older people
- Care and support
- Homelessness support
- Employment support
- Domestic abuse support
- Mental health support
- Support for ex-offenders
- News
-
About us
- Strategy, vision and values
- Governance
- Investor relations
- How we are performing
- Our policies
- Procurement
- Wayleaves, Easements, Permits to Work and Adaptations
- Environmental sustainability
- HiLab housing innovation lab
- Social investment and sustainability
- Board directors
- Committee Members
- Leadership team
- One billion pound investment
- Jobs
- Contact us
Our policies
To make sure that we can provide effective services to all our customers we have a range of policies to guide our work.
Our policies clearly set out the rules that we follow and how we operate across our business.
You can access our policies which will help you to understand procedures across our organisation.
For more details about any of our policies, please contact us.
You can access a selected range of policies:
- Accounting policy
- Anti-Slavery and human trafficking statement on the procurement page
- Anti-social behaviour and hate crime policy
- Compensation and claims policy
- Complaints, compliments and feedback policy
- Complaints, compliments and feedback procedure
- Domestic abuse policy
- Environmental policy
- Environmental policy statement
- Equality, diversity and inclusion framework
- Equality, diversity and inclusion policy
- Estate management policy
- Governance framework
- Income and debt recovery policy
- Information governance framework
- Safeguarding children, young people and adults policy
- Press and PR policy
- Property compliance policy
- Rent setting policy
- Repairs and maintenance policy
- Tees Valley Home Finder policy
- Tenancy policy
- Thirteen lettings policy
- Unacceptable behaviour policy
- Volunteering policy
