Our policies

Our policies clearly set out the rules that we follow and how we operate across our business.

You can access our policies which will help you to understand procedures across our organisation.

For more details about any of our policies, please contact us.

You can access a selected range of policies:

• Acceptable behaviour policy
• Accounting policy
• Anti-Slavery and human trafficking statement on the procurement page
• Anti-social behaviour and hate crime policy
• Compensation and claims policy
• Complaints, compliments and feedback policy
• Complaints, compliments and feedback procedure
• Complaints self-assessment code
• Domestic abuse policy
• Environmental policy
• Environmental policy statement
• Equality, diversity and inclusion framework
• Equality, diversity and inclusion policy
• Estate management policy
• Governance framework
• Income and debt recovery policy
• Information governance framework
• Safeguarding children, young people and adults policy
• Property compliance policy 
• Rent setting policy
• Repairs and maintenance policy
• Tees Valley Home Finder policy
• Tenancy policy
• Thirteen lettings policy