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Find a home
- Homes for rent
- Buy a home
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Homes in development
- Darlington homes in development
- Durham homes in development
- Hartlepool homes in development
- Middlesbrough homes in development
- Kirklees homes in development
- Northumberland homes in development
- North Yorkshire homes in development
- Redcar and Cleveland homes in development
- Stockton homes in development
- Sunderland homes in development
- Tyneside homes in development
- Developments recently completed
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Customers
- Welcome to Thirteen
- Frequently Asked Questions
- My Thirteen site
- Paying rent and charges
- Report it
- Find out
- Advice and support
- Get involved
- Leaseholders and shared ownership
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Services for all
- Housing for vulnerable and older people
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- Homelessness support
- Employment support
- Domestic abuse support
- Mental health support
- Support for ex-offenders
- News
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About us
- Strategy, vision and values
- Governance
- Investor relations
- How we are performing
- Our policies
- Procurement
- Wayleaves, Easements, Permits to Work and Adaptations
- Environmental sustainability
- HiLab housing innovation lab
- Social investment and sustainability
- Board directors
- Committee Members
- Leadership team
- One billion pound investment
- Jobs
- Contact us
Service standards
We have developed a range of service standards that can give customers more information about the way we provide services in a number of areas.
We are committed to delivering great service. As part of this commitment, we have developed service standards that cover a range of service areas.
The standards have been developed alongside our customers and you can find our performance against the service standards below.
Our performance against the service standards
You can find our latest performance against the service standards: