Service standards

We have developed a range of service standards that can give customers more information about the way we provide services in a number of areas.

We are committed to delivering great service. As part of this commitment, we have developed service standards that cover a range of service areas.

The standards have been developed alongside our customers and you can find our performance against the service standards below.

You can find our latest performance against the service standards:

Customer services
0300 1111 000

Pay your rent
0300 1111 000

Report a repair
0300 1111 000

Connect with us:

Thirteen Housing Group
Registered Office:
2 Hudson Quay
Windward Way
Middlesbrough
TS2 1QG

Registered society under the Co-operative and Community Benefit Societies Act 2014
Register no. 7522