Service standards

We are committed to delivering great service. As part of this commitment, we have developed service standards that cover a range of service areas.

You can find out about all our current service standards.pdf

The standards have been developed alongside our customers and you can find our performance against the service standards below.

Our performance against the service standards

You can find our latest performance against the service standards:

• an infographic showing our performance.pdf
• the full performance report.pdf