83.3%
Satisfied with the repairs service
82.8%
Satisfied with the time taken to complete your latest repair
80.9%
Here you'll find information on how we manage and maintain our homes. This includes future plans, repairs and maintenance, and investment works.
Our Business Strategy 2024–2035 is built on our three foundations: Happy customers, Fantastic homes, and Brilliant people.
It sets out our ambitions for 2030 and 2035, as well as how we'll be measuring success.
Tenant Satisfaction Measures (TSMs)
Home maintenance and investment
Our investment work is ongoing and we regularly plan updates for homes in different areas.
What we do, and when, depends on things like the age of your fixtures and fittings, and rules around heating and electrical systems.
We’re constantly improving our homes to make sure they meet modern living standards and are more energy efficient, so they’re as comfortable and affordable as possible.
We carry out regular fire risk assessments in all buildings with communal spaces, including high-rise and complex buildings to help spot hazards and make plans for improvements.
These assessments can be found in the fire safety section.
If you have concerns about fire safety or would like a copy of your building’s fire risk assessment, you can contact our Building Safety Team on 0300 111 1000.
Can't find what you're looking for?
A lot of the information required for STAIRs is already available on our website, so you may not always find what you're looking for in the hub.
You can use the search function at the top right of our website to help
If you're wanting information specific to your dealings with us, you can make a data access request by contacting our Data Compliance team at Data.Compliance@thirteengroup.co.uk.
If you still can't find what you're looking for, contact us.