Our policies
To make sure that we can provide effective services to all our customers, we have a range of policies, procedures and frameworks to guide our work.
Our policies clearly set out the rules that we follow and how we operate across our business.
Here's an example of the policies you can find on our website.
- ASB and hate crime policy
- Complaints, compliments and feedback policy
- Equality, diversity and inclusion policy
- Lettings policy
- Rent setting policy
- Repairs and maintenance policy
Strategies
At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well.
We believe that when we look at life differently, we create real opportunities. That means putting our customers first, making sure our homes are high quality, and having brilliant people who live our values every day.
Our Business Strategy 2024–2035 is built on our three foundations: Happy customers, Fantastic homes, and Brilliant people.
We’ve listened to feedback from customers, colleagues and partners to make this strategy shorter, simpler and easier to understand.
Can't find what you're looking for?
A lot of the information required for STAIRs is already available on our website, so you may not always find what you're looking for in the hub.
You can use the search function at the top right of our website to help you find what you're looking for. If you're still having trouble, contact us.