Blogspot

“Those personas are way too far-fetched, no one’s life is that difficult”

Michelle Dawson gives us her take on using personas to support the design of new services.
 

Sowing the seeds of innovation in 2021

Get all the latest about innovation from our innovation manager, Michelle Dawson.
 

A day in the life of a flytipping investigator

At Thirteen our estates team take great pride in creating neighbourhoods where our customers are proud to live. We're highlighting how Thirteen is taking action to crack down on flytipping and is working with partner organisations to ensure those dumping rubbish are prosecuted. Lead estates technician and flytipping investigator Dave Fielden has a very unique job role. We take a look behind the scenes, as he shares a glimpse of a typical day in his life at work.
 

A day in the life of a recycling centre operative

Take a look behind the scenes, as Stephen shares a glimpse of a typical day in his life at work at Thirteen's Recycling Centre.
 

Countdown to COP26: Hear from Samantha Granger

We’re all seeing the devastating impact of climate change and with COP26, the United Nations Climate talks in Glasgow just days away, Thirteen’s head of environmental sustainability Samantha Granger highlights achievements, challenges and why a collaborative approach is vital to drive positive change in the sector.
 

How can we support our customers to live well for longer?

Our head of innovation and marketing, Jayne Lawson brings you details about a major project for Thirteen:
 

Keeping our customers gas safe: hear from gas engineer Chris Cass

Gas Safety Week is just around the corner and I’ll be working with my colleagues in the gas team to remind customers about the importance of gas safety checks and why it’s a legal requirement that we carry them our every year.
 

A day in the life .. with gas engineer Michael Murphy

As we reach a little over one year since the beginning of the first national lockdown, gas engineer Michael Murphy shares an insight into a day in his working life at Thirteen.
 

Women across Thirteen #ChooseToChallenge by becoming mentors

Thirteen has partnered with charity, The Girls’ Network, to take part in its award-winning mentoring programme. Over 50 women from a wide range of roles across Thirteen have signed up to become mentors for girls across the Tees Valley. One of the Thirteen colleagues that’s signed up to be a mentor is learning and organisational development advisor, Rachel. To celebrate International Women’s Day and the work of The Girl’s Network, Rachel writes about why she’s so keen to take part.
 

Celebrating Chinese New Year at Mascot House in Newcastle

Kin Chuen Kwok is the housing for older and vulnerable persons co-ordinator at Mascot House, Thirteen’s Chinese elders sheltered scheme in Newcastle. The scheme, based near China Town in the city centre, supports Chinese older people who speak Cantonese and/or Hakka.
 

Opinion: Improving customer experience...

...Would you treat your granny like that? David Ripley, executive director of customer services at Thirteen, shares his thoughts on what makes a customer experience a truly great one for the customer and for an organisation in the first of a series of pieces.
 

Life in a refuge during a pandemic

Finding yourself needing the support of a refuge for victims of domestic abuse is tough, and needing this support during a worldwide pandemic is a daunting prospect. Vicky Johnson, support service co-ordinator at Thirteen, tells us what this has been like at the organisation’s Newcastle Integrated Domestic Abuse Service (NIDAS) and how care and support has really helped customers positively move on with their lives.
 

Engaging youth action: best-laid plans

Understanding the next generation and helping them to have a say about how their world is shaped is a hot topic at the moment.
 

Research into our neighbourhood model

An external organisation is carrying out some vital research into how the changes we made to the way we manage our neighbourhoods have had an impact on staff and stakeholders.
 

Universal Credit - a customer story

In the last blog in the series, we spoke to one of our customers who recently claimed Universal Credit (UC) with support from the Thirteen team. Her name has been changed for privacy reasons.
 

Universal Credit - partnerships

At Thirteen we have a long history of working in partnership with other organisations to co-deliver services to help everyone in the wider community, as well as our customers. In delivering support for Universal Credit (UC), we teamed up with Middlesbrough Council and the Financial Inclusion Group to extend our offer of help to all Middlesbrough residents and their landlords.
 

A day in the life of a Universal Credit coordinator

As our last blog showed, we’re really proud of the Universal Credit (UC) support we provide at Thirteen. It makes a huge difference to customers’ lives and makes sure that they have back-up when they need it.
 

Universal Credit - Introducing the team

Universal Credit (UC) has been with us at Thirteen for a few years now. Hartlepool was the first of our local authority areas to move completely onto the new benefit in 2016, and we’ve since helped thousands of customers through the process of claiming UC for the first time.
 

Universal Credit blog series

Universal Credit (UC) has been with us at Thirteen for a few years now. Hartlepool was the first of our local authority areas to move onto the new benefit, and we’ve since helped thousands of customers through the process of claiming UC for the first time.
 

Thirteen e-bulletin April 2019

Ian Wardle, Thirteen Chief Executive e-bulletin

Local Housing Allowance – Part 2

For the majority of our tenants, provided they aren’t under-occupying, the difference will be negligible – Thirteen’s average rent is around £85 per week, so LHA rates for Teesside will still cover most of our properties.
 

Local Housing Allowance – Part 1

The housing world is no stranger to fast-paced change. Despite housing associations (arguably) being private businesses, we are heavily influenced by government direction and currently, that direction is focussed on measures which will reduce the welfare bill. Here, Ian Wardle, Chief Executive at Thirteen, gives some more information about the issue, and in particular the Local Housing Allowance:
 

Supported housing

In the Tees Valley, the proportion of our population aged over 65 is above average , and the number of people with limiting long term illnesses is significantly so. This makes supported and sheltered accommodation a vital part of our region’s housing portfolio. Here, Gemma Stockdale, Project Support Officer, gives some more details:
 

Rent freedom

Recently, the National Housing Federation launched a member consultation around their intention to propose that the government should pass the job of rent setting in the social housing sector to the sector itself. Here, Gemma Stockdale, Project Support Officer, gives some more details: