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A day in the life of a flytipping investigator
At Thirteen our estates team take great pride in creating neighbourhoods where our customers are proud to live. We're highlighting how Thirteen is taking action to crack down on flytipping and is working with partner organisations to ensure those dumping rubbish are prosecuted. Lead estates technician and flytipping investigator Dave Fielden has a very unique job role. We take a look behind the scenes, as he shares a glimpse of a typical day in his life at work.
Countdown to COP26: Hear from Samantha Granger
We’re all seeing the devastating impact of climate change and with COP26, the United Nations Climate talks in Glasgow just days away, Thirteen’s head of environmental sustainability Samantha Granger highlights achievements, challenges and why a collaborative approach is vital to drive positive change in the sector.
Women across Thirteen #ChooseToChallenge by becoming mentors
Thirteen has partnered with charity, The Girls’ Network, to take part in its award-winning mentoring programme. Over 50 women from a wide range of roles across Thirteen have signed up to become mentors for girls across the Tees Valley. One of the Thirteen colleagues that’s signed up to be a mentor is learning and organisational development advisor, Rachel. To celebrate International Women’s Day and the work of The Girl’s Network, Rachel writes about why she’s so keen to take part.
Celebrating Chinese New Year at Mascot House in Newcastle
Kin Chuen Kwok is the housing for older and vulnerable persons co-ordinator at Mascot House, Thirteen’s Chinese elders sheltered scheme in Newcastle. The scheme, based near China Town in the city centre, supports Chinese older people who speak Cantonese and/or Hakka.
Opinion: Improving customer experience...
...Would you treat your granny like that? David Ripley, executive director of customer services at Thirteen, shares his thoughts on what makes a customer experience a truly great one for the customer and for an organisation in the first of a series of pieces.
Life in a refuge during a pandemic
Finding yourself needing the support of a refuge for victims of domestic abuse is tough, and needing this support during a worldwide pandemic is a daunting prospect. Vicky Johnson, support service co-ordinator at Thirteen, tells us what this has been like at the organisation’s Newcastle Integrated Domestic Abuse Service (NIDAS) and how care and support has really helped customers positively move on with their lives.
Universal Credit - partnerships
At Thirteen we have a long history of working in partnership with other organisations to co-deliver services to help everyone in the wider community, as well as our customers. In delivering support for Universal Credit (UC), we teamed up with Middlesbrough Council and the Financial Inclusion Group to extend our offer of help to all Middlesbrough residents and their landlords.
Universal Credit - Introducing the team
Universal Credit (UC) has been with us at Thirteen for a few years now. Hartlepool was the first of our local authority areas to move completely onto the new benefit in 2016, and we’ve since helped thousands of customers through the process of claiming UC for the first time.
Local Housing Allowance – Part 1
The housing world is no stranger to fast-paced change. Despite housing associations (arguably) being private businesses, we are heavily influenced by government direction and currently, that direction is focussed on measures which will reduce the welfare bill. Here, Ian Wardle, Chief Executive at Thirteen, gives some more information about the issue, and in particular the Local Housing Allowance:
In the Tees Valley, the proportion of our population aged over 65 is above average , and the number of people with limiting long term illnesses is significantly so. This makes supported and sheltered accommodation a vital part of our region’s housing portfolio. Here, Gemma Stockdale, Project Support Officer, gives some more details: