We're making changes to the way customers will pay their rent and other charges

We’re making further improvements to the services that we provide for our customers. From Monday 1 July we’re switching from Allpay to PayPoint as our payment services provider. If you’re a Thirteen customer, you’ll receive a letter to tell you about the changes.

PayPoint Graphic For Website

20 Jun 2024

What choice does this offer you?  

The move to PayPoint will offer you an improved payment choice – with access to a new payment app and an enhanced payment experience. 

Pay in person  

If you currently pay your rent or other charges in person, you can still do this. You’ll need to use a PayPoint location. You won’t be able to make a payment at the Post Office as this isn’t covered by PayPoint. 

We’re issuing a new payment card to customers who already choose to pay in this way. 

Paying by Direct Debit 

If you pay by Direct Debit, you won’t need to do anything as we make the switch to the new provider.  

We’ll take care of everything. However, the payment will look different on your bank statement. It will show a payment has been made to PayPoint. 

If you don’t already pay by Direct Debit, you can make the change today – it’s the easiest, safest and most convenient way to pay. Just call us on 0300 111 1000.  

Our payment app  

You will be able to download our payment app to your smart phone or tablet. Just search for Thirteen Payments in the app store from the go live date.  

The app is another great way to pay - it means you can make a payment, anytime, anywhere. 

Pay by phone or online 

You will still be able to make a payment by phone using either a debit or credit card. You can call our colleagues in our customer services team on 0300 111 1000 or use PayPoint’s 24-hour payment line 0330 390 2274.  

You’ll also be able to make payments online on our dedicated payments website https://thirteenpayments.paypoint.com/Home 

We’re here to help you, however you choose to pay. Please always stay on track with your payments. If you’re struggling, please get in touch.