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Annual management performance information 2023-2024
The results below cover the period April 2023 - March 2024.
| Rental properties | Low cost home ownership | Combined | |
|---|---|---|---|
| Complaints | |||
| Number of stage one complaints received per 1,000 homes | 43.4 | 24.4 | N/A |
| Number of stage two complaints received per 1,000 homes | 3.6 | 6.8 | N/A |
| Proportion of stage one complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales | 92% | 81.2% | N/A |
| Proportion of stage two complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales | 95.1% | 100% | N/A |
| Anti-social behaviour | |||
| Number of anti-social behaviour cases opened per 1,000 homes | N/A | N/A | 74.4 |
| Number of anti-social behaviour cases that involve hate incidents opened per 1,000 homes | N/A | N/A | 1.1 |
| Building safety | |||
| Proportion of homes for which all required gas safety checks have been carried out | N/A | N/A | 99.9% |
| Proportion of homes for which all required fire risk assessments have been carried out | N/A | N/A | 100% |
| Proportion of homes for which all required asbestos management surveys or re-inspections have been carried out | N/A | N/A | 100% |
| Proportion of homes for which all required Legionella risk assessments have been carried out | N/A | N/A | 100% |
| Proportion of homes for which all required communal passenger lift safety checks have been carried out | N/A | N/A | 100% |
| Decent Homes Standard and repairs | |||
| Proportion of homes that do not meet the Decent Homes Standard | 0% | N/A | N/A |
| Proportion of non-emergency responsive repairs completed within the landlord’s target timescale | 68.7% | N/A | N/A |
| Proportion of emergency responsive repairs completed within the landlord’s target timescale | 93.9% | N/A | N/A |
