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Our annual management performance results

The table below shows our management performance information between April 2023 - March 2024:

Topic Rental properties Low cost home ownership Combined
Complaints
Number of stage one complaints received per 1,000 homes 43.4 24.4 N/A
Number of stage two complaints received per 1,000 homes 3.6 6.8 N/A
Proportion of stage one complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales 92% 81.2% N/A
Proportion of stage two complaints responded to within the Housing Ombudsman’s Complaint Handling Code timescales 95.1% 100% N/A
Anti-social behaviour
Number of anti-social behaviour cases opened per 1,000 homes N/A N/A 74.4
Number of anti-social behaviour cases that involve hate incidents opened per 1,000 homes N/A N/A 1.1
Building safety
Proportion of homes for which all required gas safety checks have been carried out N/A N/A 99.9%
Proportion of homes for which all required fire risk assessments have been carried out N/A N/A 100%
Proportion of homes for which all required asbestos management surveys or re-inspections have been carried out N/A N/A 100%
Proportion of homes for which all required Legionella risk assessments have been carried out N/A N/A 100%
Proportion of homes for which all required communal passenger lift safety checks have been carried out N/A N/A 100%
Decent homes standard and repairs
Proportion of homes that do not meet the Decent Homes Standard 0% N/A N/A
Proportion of non-emergency responsive repairs completed within the landlord’s target timescale 68.7% N/A N/A

Proportion of emergency responsive repairs completed within the landlord’s target timescale.*

*View our repairs timescales.

 93.9% N/A N/A