Customer consultations

We are asking customers to give us their views to help us with the development of a number of services.

11 Jun 2018

Customers are at the heart of our business which helps us to shape the organisation and continue to be there for anyone who needs a home, even if they need a helping hand. You can help us by getting involved in two of our latest consultations, both of which offer a voucher prize draw for taking part:

Lettings policy

We are asking customers and tenants to give us their views about our draft lettings policy.

We are developing a lettings policy to cover the allocation of properties based across a large number of local authority areas. Thirteen currently doesn’t have a stand-alone lettings policy which we need for properties when a nomination is not available through local authority nomination arrangements.

For more details about the lettings policy consultation, please see the Thirteen consultations webpage.

Involving customers

We are also consulting customers about the ways in which we can involve them in our work.

This requires finding out about the kind of tools that Thirteen should look to use to encourage customers to be involved with our work.

For more details about the customer involvement consultation, please see the Thirteen consultations webpage.