Easter weekend operating times

As we approach Easter, we wanted to give you the full details of our opening times over the long weekend.

Easter Opening

1 Apr 2021

Manage your account through My Thirteen

You can check your account or make a payment by visiting www.mythirteen.co.uk to do this easily whenever you want, from wherever you are.

Calls to our touchpoint service centre

Our service centre is open for calls to 0300 111 1000:

Thursday 1 April, 8am to 7pm

Friday 2 April, closed (bank holiday)

Saturday 3 April, closed

Sunday 4 April, closed

Monday 5 April, closed (bank holiday)

Tuesday 6 April**, 8am to 7pm

From Tuesday 6 April onwards, we’re back to being open as normal, from 8am to 7pm, Monday to Friday.

**You can continue to use My Thirteen or email us at customerservices@thirteengroup.co.uk to send us routine requests which will be dealt with when staff return to work. However, please bear with us on Tuesday 6 April as it may take us a little longer than our usual 24 hours to respond to your enquiry as we expect higher than normal demand.

Emergency repairs

If you need an emergency repair please call us on 0300 111 1000. If it’s over the bank holiday weekend don’t worry, you’ll get through to a colleague from our out of hours team.

Homecall / personal alarms

If you have an emergency, please activate your alarm as you would at any other time to speak to a member of our Homecall team.

Have a safe and happy Easter from everyone at Thirteen.