Further improvements to Thirteen’s repairs service set to benefit customers

Further improvements to Thirteen’s repairs service is set to benefit customers. From Saturday 5 May, the repairs and maintenance team will be providing appointments on a Saturday for routine repairs.

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30 Apr 2018

Joinery and plumbing appointments will be available every Saturday for customers who struggle to be at home due to other commitments during our normal working hours.

Appointments will be available from 9am and 3pm for a trial period until 28 July so the team can see how much demand there is for the appointments.

Customers will be able to request these appointments from 1 May when they report a repair by:

There will be no change to the emergency repairs service which is currently provided by our out of hours team. Emergency repairs must be reported by phoning 0300 111 1000.