Further improvements to Thirteen's repairs service to benefit customers

As part of our commitment to customers and delivering a great customer experience, further improvements to Thirteen’s repairs and maintenance service are set to benefit customers in the coming months.

Trades Extended Hours

5 Aug 2019

Based on the feedback we have received from customers the repairs and maintenance team have extended their appointments for some routine repairs and inspections.

Joinery and plumbing appointments are now being made available up to 6.15pm, Monday to Friday for our customers.

Appointments will be available for a trial period until the end of October so the team can see how much demand there is for the appointments and if this helps us to keep delivering a great customer experience.

Customers can request these appointments when they report a repair by:

There will be no change to the emergency repairs service. Emergency repairs must be reported by phoning 0300 111 1000.