Investment boost for hundreds of Middlesbrough customers

Work to improve the homes for hundreds of Middlesbrough residents is making good progress, as Thirteen’s investment programme for the year gets well underway.

210818Thirteen Coulby Newham 038 Copy

16 Sep 2021

Over 160 customers in Coulby Newham have benefitted from the work, with some customers receiving roof improvements, new kitchens, bathrooms, windows and doors.

The investment team started working on the estate in May, with the work on the houses, flats and bungalows expected to be complete in the Autumn. 

Working alongside Thirteen, Vision Building Services are carrying out electrical work where new kitchens are being installed in some customers’ homes. 

Sherry White is just one of the customers to receive roof improvements, which will ensure her home remains wind and watertight. She said: “Nothing has been any trouble. The team really have gone the extra mile.”

After relocating to the North East, customer Kath Halliday has found great company on the estate and she’s delighted with the work the team have done at her home.

Customer feedback

After acting on customer feedback, new modern improvements have been made to the kitchens, with upstands providing a contemporary alternative to tiles and stainless-steel splashbacks complementing the stylish worktops.

Sue has lived in her home for 16 years and has added her own personal touch to her brand new kitchen to really make her house a home.

More than 600 homes in the town are receiving improvement work this year, across estates including Berwick Hills, Easterside and Brambles Farm.

Investment team leader Julie McParland said: “The difference this work is making to our customers’ homes give us all great sense of achievement when we hear how much they appreciate the hard work from the whole team.

“We’ve been taking extra care to keep our customers safe and they’ve all continued to be incredibly understanding during the restrictions and grateful to the team throughout the work.” 

Executive director of assets Paul Jenkins said: “We’ve pledged our ongoing commitment to invest in our customers’ homes.

“We’re continuing to listen to our customers’ feedback and it’s great to see those recommendations which we’ve put into our kitchen designs being really appreciated by our customers.”

The work is part of Thirteen’s £31million investment plan, which will see over 2,400 homes benefit from improvement work over 45 estates across the North East.