May bank holiday operating times

As we approach the May bank holiday, we wanted to give you the full details of our opening times over the long weekend.

30 Apr 2021

Manage your account through My Thirteen

You can check your account, make a payment and report routine repairs by visiting  You can log into My Thirteen easily whenever you want, from wherever you are. 

Calls to our touchpoint service centre

Our service centre is open for calls to 0300 111 1000:

  • Friday 30 April: 8am to 7pm
  • Saturday 1 May: Closed
  • Sunday 2 May: Closed
  • Monday 3 May: Closed
  • Tuesday 4 May**: 8am to 7pm

From Tuesday 4 May onwards, we're back to being open as normal from 8am to 7pm, Monday to Friday, although if your call isn't urgent then why not call us back later in the week when lines are less busy or visit My Thirteen. 

Stockton store

Our Stockton store is open:

  • Friday 30 April: 9am to 5pm
  • Saturday 1 May: Closed
  • Sunday 2 May: Closed
  • Monday 3 May: Closed
  • Tuesday 4 May**: 9am to 5pm by appointment only.

Customers planning to visit will need to get in touch beforehand to book a face-to-face appointment with a host or a member of the employability team. To arrange a visit, please get in touch with us by email at or by phone on 0300 111 1000. Appointments are also available online or over the phone.

**You can continue to use My Thirteen or email us at to send us routine requests which will be dealt with when staff return to work. However, please bear with us on Tuesday 4 May as it may take us a little longer than our usual 24 hours to respond to your enquiry as we expect higher than normal demand.

Emergency repairs

If you need an emergency repair please call us on 0300 111 1000. If it’s over the bank holiday weekend don’t worry, you’ll get through to a colleague from our out of hours team.

Homecall / personal alarms

If you have an emergency, please activate your alarm as you would at any other time to speak to a member of our Homecall team.

Have a safe and happy May bank holiday from everyone at Thirteen.