Praise for Thirteen’s investment team

One resident who has recently benefitted from Thirteen’s investment programme has praised staff for their work.

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3 Aug 2017

Jude Cansfield is one of more than 40 residents in the Grange Road area of Middlesbrough that has just had their kitchen replaced on the estate.

Jude, who has lived in Rutland Court since 2009 can’t thank the staff enough for the work they’ve done. She said: “They’ve done a great job. My new kitchen is fantastic. I was able to stay in my home while they did the work.

“Nothing has been too much trouble for the team. The customer service I’ve had from all of them has been brilliant.”

Over the next year Thirteen’s investment programme is set to improve the quality of homes and the environment where it manages homes. The programme will involve carrying out £26m of internal and external improvements on its homes across the Tees Valley.

This includes replacing 638 kitchens, 565 bathrooms and 2,797 boilers. More than 800 properties will receive new windows and doors. Customers will see a real difference. Not only will the improvements enhance the appearance of their homes, but they will make them more energy efficient and more cost effective.

The work is being completed by Thirteen’s property services team and specialist contractors where needed.

The type of maintenance carried out and when, depends on a number of things like the age of the property’s fittings and regulations for things like heating systems and wiring.

If you’re one of our customers living in one of our homes which is being updated, we’ll send you a letter to tell you about the plans. We’ll then contact you to discuss the improvement work and you can ask us any questions you might have.