Team praised for a great customer experience

A customer living on a Middlesbrough estate has praised Thirteen after they recently received some home improvements.

Pat Parkend

10 Dec 2019

Pat Christon is one of hundreds of customers living in Park End who has benefitted from Thirteen’s investment plans this year.

After receiving a new modern combi boiler, UPVC windows, an electric fire and roof improvements, Pat can’t thank the team enough.

The team working on the estate until April are fitting hundreds of windows, around 500 boilers, carrying out full rewires and installing kitchens and bathrooms for customers, to improve the standard of their homes.

Lead operative Mark Dunnakey said: “It has been fantastic to hear that Pat has had such a great customer experience. “These improvements, which were completed in less than a week, have really modernised Pat’s home. The modern combi boiler is a condensing boiler and the UPVC windows, which have better thermal and acoustic qualities will greatly improve the energy efficiency. The roof improvements have not only made a difference visually, but they will ensure the home remains wind and watertight.”

Pat, who has lived in her home for 45 years said: “I’m very happy with everything the team has done for me. My home feels much warmer and it’s so peaceful and quiet.

“I’ve lived here for many years and take pride in my home. This has made it much more cosy and I know I’ll be happy here for many more years.”

Over the next five years Thirteen is investing over £1billion into improving homes for existing customers, building new homes, making improvements to neighbourhoods and into the support services offered to customers.