Find a home
- Homes for rent
- Buy a home
Homes in development
- Darlington homes in development
- Durham homes in development
- Hartlepool homes in development
- Middlesbrough homes in development
- Newcastle homes in development
- Northumberland homes in development
- North Yorkshire homes in development
- Redcar and Cleveland homes in development
- Stockton homes in development
- Sunderland homes in development
- Developments recently completed
- Self service website
- Paying rent
- Report it
- My neighbourhood co-ordinator
- Planned maintenance
- Estate walkabouts
- Neighbourhood drop in sessions
- About your tenancy
- Patch Newsletters
- Regeneration schemes
- Neighbourhood plans
- Contents insurance
- Fire safety
- Advice and support
- Talk to Us
- Get involved
Services for all
- Supported living
Care and support
- Support for young people
- Support for families
- Support for ex-offenders
- Support for tenants
- Homelessness support
- Employment support
- Thirteen training
- Domestic abuse support
- Strategy, vision and values
- How we are performing
- Our policies
- Social investment and sustainability
- Board directors
- Leadership team
- One billion pound investment
- Contact us
28 May 2019
Thirteen is running a number of drop-in surgeries in community venues in Stockton for customers living in almost 11,200 homes to come along and talk about issues affecting them or the area they live in.
As an example, the neighbourhood co-ordinator for Primrose Hill, Heidi Laverick, spends every Friday morning at the Primrose Hill Community Centre to give residents the chance to call in for a chat.
Helen Ivison, Thirteen’s senior neighbourhoods manager in Stockton, said: “While we have worked hard over the last year to make sure we can provide a better service within our neighbourhoods, tenants have told us that they want to see Thirteen’s staff on their estates more regularly.
“We’re spending a lot more time out and about on estates throughout Stockton which is giving people more choice in the way that they can contact us. This helps customers with any issues they have and helps us to build relationships in our communities.
“By holding more drop-in events, people can talk to us about anything to do with their home, tenancy or estate and find out about the wide range of services that we offer to customers, including rent and money advice, support with anti-social behaviour issues or even services to help customers find work or training.
“I think the drop-ins offer a great opportunity for both ourselves and our customers, so we’d love to see more people dropping in for a chat.”
Thirteen has developed a full programme of drop-in sessions covering areas across Stockton, from Albany and Billingham, to Wrensfield and Yarm Road.
As well as the drop-in sessions, Thirteen’s neighbourhood co-ordinators organise walkabouts on estates which people can join to identify issues that might need to be tackled. Recent walkabouts have identified issues around fly tipping, litter, graffiti and maintenance of green spaces.
Following the walkabouts, the neighbourhood co-ordinators work with partners to tackle the problems, helping to create a better environment for people to live in.
Customers and other residents can get more details about the walkabouts and their neighbourhood co-ordinators from the Thirteen website at www.thirteengroup.co.uk/FindOutAbout