Universal Credit roll-out in Stockton

Universal Credit Full Service is being rolled out in Stockton from 11 July.

10 Jul 2018

This is the new benefit for working age people and we’re here to help customers to prepare and understand how UC can affect you.

The new benefit is for people who are out of work or in work but on a low wage. It replaces existing benefits including:

  • Housing Benefit
  • Income Support
  • Income-Based Job Seekers Allowance
  • Income Related Employment and Support Allowance
  • Working Tax Credit
  • Child Tax Credit.

Not everybody will go onto Universal Credit straight away. The benefit is being rolled out on an area-by-area basis and you can find whether the benefit is being rolled out in your area using the UC postcode checker.

Universal Credit brings a lot of changes, including differences in the way that people apply for the new benefit, when the benefit is paid and how it is paid.

One of the biggest changes is in the way your rent is paid as you will need to pay your rent directly to us.

Every Thirteen customer who claims UC will receive a call from our Universal Credit Support Team. But if you'd like more information or need help in making a claim, please contact the team on 0300 111 1000 or see the UC webpage.