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Q1 Tenant Satisfaction Measures [Archived]
Feedback from our customers is important to everyone at Thirteen. We need to understand what is going well and what isn’t, so that we can change things for the better.
25 Jul 2023
We have been talking to lots of our customers and asking for feedback on our performance and we’re happy to be one of the first Housing Associations to publish our Tenant Satisfaction Measures.
You can view our latest Tenant Satisfaction Measures for Q1 2023 (April to June) below to see how we are performing. Visit Tenant Satisfaction Measures for further details.
|
76.9% |
Overall Satisfaction |
|
79.0% |
Satisfied with repairs service |
|
74.4% |
Satisfied with the time taken to compete your latest repair |
|
76.3% |
Satisfied with how well your home is maintained |
|
81.3% |
Satisfied your home is a safe place to lie |
|
66.3% |
Satisfied we listen to your views and act upon them |
|
73.5% |
Satisfied we keep you informed on things that matter |
|
82.5% |
Satisfied we treat you fairly and with respect |
|
32.6% |
Satisfied with our approach to complaints |
|
77.7% |
Satisfied we keep our communal areas clean and well maintained |
|
64.1% |
Satisfied we make a positive contribution to your neighbourhood |
|
57.1% |
Satisfied with how we handle anti-social behaviour |
- Thirteen launch £4.7million investment scheme to improve 450 homes 15/05/2024
- Join your estate walkabout! 30/04/2024
- Financial boost for Teesside food partnership 19/04/2024
- Thirteen teams up with IKEA Gateshead to upcycle furniture and support its customers 09/04/2024
- Stockton store update 04/04/2024
- Expanding our repairs team to help with customer demand 28/03/2024
- More than £2 million secured to deliver life changing employment support in the Tees Valley 28/03/2024
- Easter weekend opening hours 25/03/2024
- Double celebration for Martin and Steph: how an afternoon at a jobs fair changed their lives 20/03/2024
- We're part of the North East Housing Partnership 18/03/2024
- Why we need a long-term plan for housing 14/03/2024
- Do you want to make a difference in your community and help to shape the services you receive from Thirteen? 28/02/2024
- Working together to increase the Respect Effect 20/02/2024
- Building a new career in customer experience: a Q&A with Touchpoint advisor, Ben 07/02/2024
- We're supporting National Apprenticeship Week: 5-11 February 05/02/2024
- We are making changes to rents from 1 April 2024. 29/01/2024
- Thirteen's G1 and V1 ratings confirmed by the Regulator of Social Housing 25/01/2024
- We're looking for 30+ people to come and join our repairs team 23/01/2024
- Problem footpaths closed to help combat anti-social behaviour 19/01/2024
- There is an issue with our phone lines 19/01/2024
- Save the date for our customer involvement event! 04/01/2024
- Be proud of where you live – it’s a crime not to care 27/12/2023
- Drop-in sessions help customers build up careers 19/12/2023
- Christmas opening hours 2023 15/12/2023
- Stay vigilant for scams 15/12/2023
- We’ve appointed a new Chief Information and Technology Officer 13/12/2023
- "They have made such a big difference to my life." 12/12/2023
- Top tips for sticking to a Christmas budget 07/12/2023
- Stay safe in your home this Christmas 01/12/2023
- Customer Committee Member (paid volunteer) 30/11/2023
- Creating a cleaner, greener neighbourhood on a Stockton estate 29/11/2023
- Safeguarding awards success 24/11/2023
- Helping to keep Grove Hill safe with Community Speedwatch 22/11/2023
- Thirteen reduces carbon emissions by 26%, thanks to partnership with energy management experts 21/11/2023
- North East housing providers form partnership to help deliver more social homes across the region 20/11/2023
- Colleagues at Thirteen demonstrate their commitment to safeguarding 20/11/2023
- Tribute roses to Queen Elizabeth II planted in Middlesbrough 17/11/2023
- Thirteen highlights electrical fire safety and warns customers, don’t take the risk 13/11/2023
- Thirteen successfully take possession of properties to tackle anti-social behaviour 06/11/2023
- Q2 Tenant Satisfaction Measures 06/11/2023
- Stay safe on bonfire night and don’t play with fire 30/10/2023
- We’re celebrating the 7-year success of our youth employment initiative 25/10/2023
- A reminder to stay safe this candle fire safety week 23/10/2023
- Thirteen partners with Switchee to install smart tech in its homes 19/10/2023
- Staying safe this Autumn 18/10/2023
- Take a look at our latest Annual Report and Financial Statements plus our Customer Annual Report for 2022-23 09/10/2023
- Get involved and make a difference with Thirteen 28/09/2023
- Thirteen signs up to take action on climate and nature 27/09/2023
- Join us for our big clean in Grove Hill 19/09/2023
- Topping out marks a step closer to new homes at Kedward 15/09/2023
- Thirteen highlights the importance of gas safety checks 11/09/2023
- Low-cost food hubs across Stockton are on the way 06/09/2023
- Have your say on the Consumer Standards 05/09/2023
- Meet Hartlepool’s littlest litter picker 04/09/2023
- "I would like to say thank you for helping to turn my life around." 01/09/2023
- Starts At Home Day: Introducing Future Steps 01/09/2023
- We're celebrating Starts at Home Day 2023 01/09/2023
- Get involved in our Gresham week of action 31/08/2023
- Supporting sustainable living at the Festival of Thrift 30/08/2023
- Get involved in our Primrose Hill day of action! 24/08/2023
- Summer holiday activities and support in your community 04/08/2023
- Thirteen awarded green credentials 02/08/2023
- Marfleet community comes together for a day of action 01/08/2023
- £3.6million investment boost to Newcastle supported housing scheme gets underway 28/07/2023
- Q1 Tenant Satisfaction Measures 25/07/2023
- Join us for a week of action in Pallister Park and Berwick Hills 19/07/2023
- £325,000 upgrade to Hartlepool extra care scheme complete 12/07/2023
- Our sail trainee Rhyse has a tale to tell 10/07/2023
- Hartlepool children get creative with Thirteen for the Tall Ships Race 05/07/2023
- Hartlepool clean up ahead of Tall Ships Races 2023 04/07/2023
- Accreditation success for Thirteen's employment support service 29/06/2023
- Ground breaking ceremony marks new beginning at Grove Hill 28/06/2023
- Supporting Refugee Week: Emad's story 23/06/2023
- Get involved in the Marfleet day of action! 22/06/2023
- Local children dig deep to create outdoor classroom 21/06/2023
- Thirteen customer wins the voyage of a lifetime 16/06/2023
- Thirteen joins national campaign to highlight urgent action on climate change 15/06/2023
- Save the date for our customer involvement event! 07/06/2023
- New urban rangers take to the streets to create cleaner greener neighbourhoods 02/06/2023
- Tenant Satisfaction Measures 01/06/2023
- Stay in for your chance to win £250! 01/06/2023
- Bank holiday operating times 26/05/2023
- Young building safety professional recognised in national housing competition 25/05/2023
- £400,000 investment project to modernise Middlesbrough homes 16/05/2023
- £1.8million green upgrade set to improve the energy efficiency of Stockton homes 12/05/2023
- Let's talk about Hull's future 09/05/2023
- 28 new affordable homes completed in South Bank 09/05/2023
- Your chance to sail in The Tall Ships Hartlepool 2023 race 05/05/2023
- Join us for an open day at Orchid House 04/05/2023
- AllPay issue 28/04/2023
- Three contractors appointed to deliver £150million home investment plans 26/04/2023
- £50million investment plans announced for homes across the North East and Yorkshire 19/04/2023
- Together magazine - issue 7 is out now! 14/04/2023
- Nominate your neighbour of the year 13/04/2023
- Appointments made to new consultants' framework 28/03/2023
- £5.9million project to modernise hundreds of Thornaby homes 27/03/2023
- £80 million plan for warmer homes across the North East and Yorkshire approved 23/03/2023
- Your new Middlesbrough Touchpoint store is open! 20/03/2023
- New homes at Union Village in Gresham are taking shape 17/03/2023
- Ground breaking ceremony celebrates the start of new affordable homes in Middlesbrough 17/03/2023
- Thank you for supporting Thirteen’s upcycling scheme 15/03/2023
- Celebrating our Women in Construction 06/03/2023
- Housing Employability Network North East (HENNE) launches 06/03/2023
- Resolved: issues with our phonelines 23/02/2023
- Thirteen's commitment to ESG 15/02/2023
- We are making changes to your rent from April 2023 14/02/2023
- Thirteen customers join forces to strengthen their voice 10/02/2023
- Thirteen partners with Middlesbrough College to build skills for the future 08/02/2023
- Stockton touchpoint to reopen tomorrow 02/02/2023
- Stockton touchpoint store is temporarily closed 02/02/2023
- Housing leaders come together to set out their vision for North Yorkshire 27/01/2023
- Tributes paid following the death of former chair of Fabrick 23/01/2023
- Working with students to create sustainable solutions 17/01/2023
- We have paused requests for cost-of-living vouchers 13/01/2023
- Thirteen's G1 and V1 ratings confirmed by the Regulator of Social Housing 05/01/2023
- Four hundred trees planted in Middlesbrough community 04/01/2023
- Customer open day in Hull: your feedback 22/12/2022
- New homes in Middlesbrough take a step closer 21/12/2022
- £2.8million investment plans transform homes on Middlesbrough estate 19/12/2022
- Customer open day is a great success! 16/12/2022
- Thirteen and Open Door North East work in partnership 16/12/2022
- The latest empty home brought back to use in South Bank 15/12/2022
- Update about our call wait times 14/12/2022
- Garden project underway with Middlesbrough charity to bring communities together 12/12/2022
- Come along to our Extra Care Open Day 06/12/2022
- Join us for our customer open day 01/12/2022
- National tree planting celebration marked at Middlesbrough extra care scheme 26/11/2022
- How are we performing? July to September 2022 24/11/2022
- Home safety campaign reminds customers it only takes an accident to start a fire 16/11/2022
- Thirteen gets behind national fire door safety campaign 31/10/2022
- Middlesbrough MP praises vital new affordable homes at his first housing visit in new ministerial role 12/10/2022
- Thirteen join the West Yorkshire Housing Partnership 03/10/2022
- How are we performing? April to June 2022 29/09/2022
- Thirteen teams up with MFC Foundation to support communities in Middlesbrough 22/09/2022
- Thirteen is awarded partner recognition for their work to stop loan sharks 21/09/2022
- Furniture upcycling scheme set to help Thirteen customers 20/09/2022
- Stockton touchpoint has reopened 13/09/2022
- Bank Holiday for State Funeral of Queen Elizabeth II 12/09/2022
- Thirteen’s estates team wins National Landscape Award 06/09/2022
- "Sunderland Move On has given me the chance to turn my life around." 02/09/2022
- "Supported housing means so much to me. It's given me independence." 02/09/2022
- "Since moving to Tai Hua Court, I'm much happier. Everyone looks out for each other." 02/09/2022
- We're celebrating Starts at Home Day 2022 01/09/2022
- Service update for Thursday 8 September 31/08/2022
- A new era for Rivers House in Middlesbrough 30/08/2022
- August bank holiday operating times 26/08/2022
- Thirteen announces new CEO 22/08/2022
- Northumbria in Bloom judges get a taste of Middlesbrough 10/08/2022
- Summer holiday activities 03/08/2022
- Extra care open day: the highlights 01/08/2022
- £1.3million green upgrade for Hartlepool homes 27/07/2022
- Local school children add a burst of wildflower colour to Middlesbrough estate 18/07/2022
- Come along to our Extra Care Open Day 13/07/2022
- Community gardening project set to bloom 12/07/2022
- “My family and I will always be grateful.” 11/07/2022
- Thirteen receives national Leading Lights accreditation 07/07/2022
- Thirteen builds on its services to support ex-offenders settle into society 04/07/2022
- Thirteen supports Home Safety Week 17/06/2022
- MP visit to affordable homes in Kirkbymoorside 14/06/2022
- Industrial Action 08/06/2022
- Thirteen helps to spread jubilee joy 08/06/2022
- High reaching machine now on the site of Anson and Hudson House 07/06/2022
- Thirteen customers share their views to influence government policy 31/05/2022
- Jubilee bank holiday opening times 30/05/2022
- £36million investment plans underway to improve thousands of homes in the North East and Yorkshire 27/05/2022
- Thirteen’s Hull store proves huge success with customers 24/05/2022
- Hundreds turn out to tidy up Tees communities 18/05/2022
- Colleagues come together in support of national fire safety campaign 16/05/2022
- Join our recruitment webinars this week for exciting job opportunities 10/05/2022
- Supporting refugees from Ukraine 10/05/2022
- Customers are invited to Thirteen’s new Hull store 06/05/2022
- Now open on Saturdays! 29/04/2022
- Safety campaign highlights dangers of legionella 28/04/2022
- May bank holiday operating times 27/04/2022
- Stockton community centre benefits from life-saving defibrillator donation 21/04/2022
- Easter weekend operating times 12/04/2022
- Escape room provides a hot take on fire safety training 12/04/2022
- Join the Social Housing Quality Residents Panel 08/04/2022
- Together magazine - issue 6 is out now! 06/04/2022
- Come along to our customer open day! 05/04/2022
- Communities invited to Big Clean-Ups 30/03/2022
- 1,300 trees being planted in Middlesbrough to mark Queen’s platinum jubilee 24/03/2022
- Invitation to find out about Hendon homes development 21/03/2022
- Thirteen opens its new store in Hull 15/03/2022
- Thirteen and partners welcome couple to their new bungalow 10/03/2022
- US volunteers help Middlesbrough project 04/03/2022
- Thirteen strikes IIP Gold 03/03/2022
- £300,000 investment boost for homes in Hull 03/03/2022
- Middlesbrough Mayor visits Penrith Road 25/02/2022
- Customers help shape Thirteen’s journey to net zero 22/02/2022
- Important update about our services 22/02/2022
- Half term activities 18/02/2022
- Growing a partnership to create greener, cleaner neighbourhoods 17/02/2022
- Dawn continues to lead national estate services club 16/02/2022
- Empty homes scheme opens its doors in South Bank 14/02/2022
- We’re hitting Hull High Street! 14/02/2022
- National Apprenticeship Week 10/02/2022
- Customer rent increase 07/02/2022
- Safety campaign reminds customers to keep it clear 04/02/2022
- Covid information 02/02/2022
