How are we performing? July to September 2022

Your regular update to show how we are performing and how your feedback is helping to shape and improve our services.

24 Nov 2022

We want to make sure we are responding to complaints effectively and fairly to create a positive complaint handling culture. To do this we will learn from customer feedback. 

As part of this, want to give you regular updates on the feedback we've had from customers, the actions we're taking in response to this feedback and the results of these actions. 

Take a look at our latest metrics from July 2022 - September 2022 below.

We'll be updating them regularly so you can see how we're performing. 

If you have any feedback, compliments or complaints please get in touch with us. We greatly appreciate your time and view any feedback as an opportunity to improve our services.