We regularly publish performance information on the how we're performing section of our website.
However to make things simple, you can find some of our key performance information here in the STAIRs hub.
If you can't find what you're looking for, use the search function on the top right of the page.
We achieved the rating C1/G1/V1, confirming we meet the highest standards in governance and financial viability, while demonstrating a strong commitment to delivering quality services and safe homes for our customers.
Read our latest regulatory judgement (updated November 2025).
Take a look at our annual complaints performance and service report and complaint handling code self-assessment. Here you'll learn more about how we measure up against the Housing Ombudsman’s complaints handling code.
You can also find how to complain, FAQs and how we're learning from customers on our complaints page.
Every year we tell people about the projects we've worked on and how we've performed in a range of areas.
The annual report for customers provides a summary of our performance for customers and is published by 30 September each year.
The results below cover the year to date April 2026 - March 2027 (YTD).
The table below shows our management performance information between April 2025 - March 2026.
A lot of the information required for STAIRs is already available on our website, so you may not always find what you're looking for in the hub.
You can use the search function at the top right of our website to help
If you're wanting information specific to your dealings with us, you can make a data access request by contacting our Data Compliance team at Data.Compliance@thirteengroup.co.uk.
If you still can't find what you're looking for, contact us.
