Bank Holiday operating times [Archived]

You can find details about when Thirteen's offices and customer services will be open.

21 May 2019

Our offices will be closed from 5pm on Friday 24 May and will re-open at 9am on Tuesday 28 May. Our contact team will be ready to answer your calls from 8am.

Our opening times over the Bank Holiday will be:

  • Monday 27 May: closed
  • Tuesday 28 May: open as normal: offices open from 9am and the customer contact centre from 8am.

During the Bank Holiday weekend, you can contact us for emergency repairs or Homecall and assistive technology only at:

  • Tel: 0300 111 1000

Sheltered, supported and extra care housing schemes remain open over the Bank Holiday.

You can use the self-service website or email to send us routine requests which will be dealt with from 28 May: