Take a look at our latest Annual Report and Financial Statements plus our Customer Annual Report for 2022-23 [Archived]

We are delighted that we have published our latest Annual Report and Financial Statements plus our Customer Annual Report for the financial year.

Some of the highlights and key statistics for this year include:

• Overall customer satisfaction with the service we provide sits at 84.4%
• We delivered £88.3m on maintaining and improving existing homes. This includes new windows and doors, boilers, kitchens and roofs
• 11,733 customers helped through care and support services
• All homes had an up-to-date gas safety certificate
• We carried out 141,551 repairs (including emergencies and callouts). 85.6% of customers said they were satisfied with the repair service provided
• We invested over £76.2m in new affordable homes, with 435 completed
• We helped 533 people into jobs and training
• We completed 361 fire risk assessments across 75 complex buildings. These resulted in 937 actions raised, of which 99.6% were completed within timescales. We also started our domestic flat door inspection programme, with 2,060 properties accessed

Read our Annual Report and Financial Statements for 2022-23 here

Read our Customer Annual Report for 2022-23 here