Important update about our services

Due to recent severe weather, customers may experience longer than usual call wait times and response times for non-emergency repairs.


22 Feb 2022

We are continuing to experience a high volume of calls and repair requests following the recent severe weather. 

If you need to contact us for an emergency, we are here 24 hours a day, 7 days a week on 0300 111 1000. 

If your call is not an emergency, you might find it quicker to: 

We’d like to thank you for your patience during this time.