Update about our call wait times

We are experiencing a high volume of calls to our Touchpoint team and wait times are longer than usual.

Thirteen Logo

14 Dec 2022

We are doing our best to answer as many calls as possible. We apologise for any inconvenience caused.

If you need to contact us for an emergency, we are here 24 hours a day, 7 days a week on 0300 111 1000.

If your call is not an emergency, you might find it quicker to:

We’d like to thank you for your patience during this time.